Good things.
Clear expectations.

1. Who we are

Tangibl is operated by Lava Grove Ventures LLC, a Florida limited liability company (“Tangibl”, “we”, or “us”). These terms cover our website, accounts, connected-assistant tools, and personalized physical products. Questions about these terms or an order can be sent to support@gettangibl.com.

By creating an account or placing an order, you agree to these terms. Our Privacy Policy explains how we handle personal information, and our Reprints and Returns Policy explains our made-to-order policy.

2. Accounts and availability

You must be at least 18 and legally able to enter a contract to create an account or purchase from Tangibl. Provide accurate account and delivery information, protect your sign-in access, and contact us if you believe someone has used your account without permission.

Product availability can change, and we may limit or pause ordering for an account. Saving artwork or viewing a preview does not place an order. Test checkouts do not charge real money or result in printing or shipping; only a live checkout can create a paid purchase.

3. Your artwork and permissions

You retain any rights you hold in the images and artwork you provide. You give Tangibl permission to store, reproduce, resize, prepare previews and print files, and share the necessary files with service providers to carry out your requests, fulfill orders, and provide support. This permission does not give us ownership of your artwork or permission to use it in advertising without your separate agreement.

You are responsible for having the rights and permissions needed to use and print your content, including photographs of other people, logos, and AI-generated images. Tangibl does not guarantee that AI-generated content is accurate, exclusive, or eligible for copyright protection. Do not submit unlawful content, infringe someone else’s rights, impersonate another person deceptively, or misuse the service. We may decline content or restrict access when reasonably necessary to address abuse, security risks, or legal obligations.

4. Review before buying

Review the artwork, spelling, placement, product, size, quantity, shipping address, and total before approving payment. Your assistant may help prepare an order, but you must authorize the purchase. Product previews show the intended layout; screen colors, textures, and the appearance of physical materials can vary. Small manufacturing and trimming differences are possible.

Corrections to a saved creation do not automatically change an order that has already been paid for. Contact us promptly if you notice an error.

5. Prices and payments

Prices are in US dollars. Displayed product prices include standard US shipping; any applicable taxes or additional charges are shown at checkout before payment. Checkout quotes can expire, and prices for future orders may change. Stripe processes payments; do not send card details through chat or email.

An order is paid only after payment is confirmed by our payment provider. If we cannot fulfill an order because of unavailable stock, an unusable print file, or another fulfillment problem, we will contact you to resolve it or refund the unfulfilled purchase. We will not substitute a different product or increase an approved charge without your agreement.

6. Production, shipping, and delays

We currently ship to supported addresses in the United States. Available production and delivery estimates depend on the product and destination; estimates are not a guarantee of arrival for a particular occasion.

If we cannot ship within the stated shipment timeframe, or within 30 days when no shipment timeframe was stated, we will notify you and offer the opportunity to agree to the delay or cancel the unshipped order for a refund, as required by applicable law. Contact us about missing, damaged, or incorrectly delivered orders so we can investigate.

7. Changes, cancellations, and reprints

Personalized products are made to order. Contact us immediately to request a change or cancellation; we cannot promise to stop or change an order once production has begun. We do not accept returns, exchanges, or refunds for change of mind, a customer-selected wrong size, or a different image preference.

We reprint confirmed production misprints reported with photos within 30 days of delivery. See Reprints and Returns for details and reporting options. This policy does not limit any remedy or consumer right that cannot lawfully be excluded.

8. Connected AI assistants

When you connect Muse or another supported assistant, you authorize access within the permissions you grant. Review its requests and purchase details carefully. You can revoke a connection in your account. Disconnecting an assistant or deleting your account does not itself cancel an order, reverse a payment, or recall files already sent for fulfillment.

Third-party assistants and sign-in or payment services operate under their own terms. Tangibl does not control their availability or the accuracy of content they generate.

9. Service limitations and your rights

We aim to keep Tangibl available and accurate, but cannot promise uninterrupted service or error-free third-party systems. Keep your own copies of important artwork. Nothing in these terms excludes liability or limits warranties, refunds, or other rights that applicable law does not allow us to exclude or limit.

To the extent permitted by law, Tangibl is not liable for indirect, incidental, special, or consequential damages, or for lost profits or data, arising from the service or a product, and our total liability for any claim relating to an order is limited to the amount you paid for that order. These limits do not apply to liability that cannot be limited under applicable law.

10. Governing law and disputes

These terms are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-law rules. Before starting a formal dispute, please email us so we can try to resolve it; most problems can be solved quickly. If we cannot resolve it within 30 days, either of us may bring a claim in the state or federal courts located in Florida, or in a small-claims court where you live if it has jurisdiction. Nothing here removes consumer protections that apply where you live and cannot be waived.

11. Updates and contact

We may update these terms as the service changes. We will update the date on this page and give additional notice of material changes where required. Changes will not retroactively reduce the rights attached to an existing purchase without your agreement.

For order help, questions, or a dispute, contact Lava Grove Ventures LLC at support@gettangibl.com. Include your order reference if relevant, but never passwords or payment-card details.