Made for you.
Made right.
Every Tangibl print is personalized and made to order, just for you.
Pet portraits: Not right? We reprint it free.
Tell us within 30 days of delivery: we reprint it once, free, and refund you if the reprint still isn’t right. This covers framed portraits and mugs ordered from your portraits page (/pets), whether it arrived damaged, has a print defect, or just isn’t right.
To ask for it, open your order page (the link in your order email) and choose “Report a problem”, or reply to your order email, within 30 days of delivery. Add a photo of the print so we can get it right the second time; don’t mail anything back. The digital file on its own is not printed, so it isn’t covered.
Everything else Tangibl prints follows the policy below.
No returns for change of mind
Because each item is printed from your own artwork, we can’t resell it. We don’t accept returns, exchanges or refunds if you change your mind, order the wrong product or size, or prefer a different image. Please check the preview, product and size before you pay.
Misprints: we reprint
If your order arrives misprinted, we’ll reprint it at no cost. A misprint is a production error on our side, for example:
- a different image than the one you ordered,
- a clear printing defect such as streaks, smears or missing ink,
- a print that doesn’t match the preview and product you approved.
Small differences between screen colors and printed colors, and details that were already visible in the preview you approved, are not misprints.
How to report a misprint
Within 30 days of delivery, open the order in My Tangibl, choose “Report a problem”, describe what’s wrong and add 1–3 clear photos of the print showing the problem. A photo and a report within 30 days are required for this reprint policy, except where applicable law provides otherwise. Once we confirm the misprint, we reprint and ship the same item again.
If you cannot use the report form, email support@gettangibl.com with your order reference, a description, and clear photos. For damage in transit, a missing shipment, or an incorrect item, contact us so we can investigate. Do not mail an item back without instructions from us.
Changes and cancellations
Email us promptly to request a correction or cancellation. We cannot guarantee changes once production has begun. This policy does not limit refunds or other remedies required by applicable law; see our Terms of Service for shipping delays and unfulfilled orders.